Return and Refund Policy for Customers
Annique has a quality guarantee for its customers on all products. It is the responsibility
of the Consultant to replace or refund any defective product or any product with which a
customer is not satisfied.
The Consultant may then return these products to Annique. The products returned will be
subject to verification.
• The unused portion of the product must be returned by the Consultant who exchanged
the product for the customer.
• The product must be accompanied by a Products and Services Rating Form which has been completed in full.
• The purchase date, batch number and customer details are essential for a quick refund.
• The Consultant is responsible for all costs pertaining to the return of the defective products. Annique will pay the shipping costs of replacement products.
• The defective products will be replaced with the same products at the Beautique (Namibia only) or a credit on the debtor’s account may be requested at Home Office.
• Credits will be made within 30 days of receipt of the returned product and the approval of the return thereof.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at

Contact us for questions related to refunds and returns.